Answering Your FAQs

We address your Frequently Asked Questions, so you can find the information you need and get back to your games as quickly as possible.

 

General Information

We’re proud of our online casino, and are happy to tell you all about what we have to offer.

When did Spin Casino go Live?

We’ve been going strong since 2017.

What is Spin Casino’s Philosophy?

We keep our ideology very simple; we just want to be considered one of the world’s finest casinos. We hope that when you see the games, bonuses, payouts, service and security that we offer, this is exactly what you will think.

Who Licenses and Regulates Spin Casino Ireland?

The Kahnawake Gamig Commission monitors our measures of safety and fairness. This means that they check to see that we are maintaining high international standards on a regular basis. When they find that we are doing just that, they issue us with their prestigious licence. 

For even more assurance of quality, you’ll be glad to know that our Random Number Generation software is independently audited and endorsed by the international authority eCommerce Online Gaming Regulation and Assurance, or eCOGRA. You can trust all the results in our games.

How Do I Register My Account?

All you need to do is click on the “Register” button at the top of our homepage screen, and follow the simple prompts to create your account. You’ll be enjoying our world-class entertainment in no time at all.

What Do I Do if I Forget My Username or Password?

Don’t worry; this situation is easily remedied. Simply click the “forgot login?” tab on the Login window. You’ll be prompted to enter the email address that you used to register your account with us. If what you enter matches what we have in our records, we’ll email you with instructions on how to access your account and reset your password and username.

 

Banking

Our secure and convenient banking gives you total peace of mind, leaving you free to focus on enjoying and winning your games.

How Can I Be Sure My Funds are Safe?

We use the latest Secure Socket Layer technology to encrypt every transaction at our site. This keeps all your information secure, so your personal and banking details are not visible to anyone else online.

What Payment Solutions are Available?

For full details of the deposit and withdrawal options available at Spin Casino, head to our payment methods page. At Spin Casino you can choose to conduct your transactions using VISA, MasterCard, Neteller and many more.

Can I Use a Credit Card Not in My Name?

Unfortunately not – we need to ensure that players are protected at all times, so we cannot allow anyone to do this, even if you have the express permission of the cardholder.

How Quick is the Cashout Process?

The first thing that happens after any cashout request is that the funds that you asked for are removed from your account and put into a 24-hour pending period before they are processed. The time taken for the payments team to do this processing depends on the banking product you are using. Credit and debit cards take 1 to 5 working days, eWallets take 2 to 24 hours, and bank account transfers are available within 2 business days.

What is a source of wealth request?

Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.

“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth.  Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:

• bank statements
• Payslip
• Recently filed business accounts
• sale of an asset details in the completion statement
• divorce settlement and court order specifying the written settlement agreement
• inheritance money in the form of the Will statement

Please Note! We will have dedicated staff to facilitate the verification.  Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.

Contact and Customer Support

We take pride in helping every player who contacts us, as efficiently and effectively as possible.

How Can I Reach Customer Service Agents?

Depending on what you prefer, you can speak to Agents via email or live chat channels.

When are Customer Service Agents Available?

Our Support staff is always available to you; you can contact them via live chat or email.

Games and Gameplay

We’ve got casino games galore! Over 450 titles are waiting to entertain you.

My Game Isn’t Loading. What’s Going On?

If your game fails to load or the action suddenly stops, you should try to reload, after making sure that your browser and operating system are up to date. If this doesn’t help, clear your Cookies and Temporary Internet Files. You might need to reload the game, in which case the round will be completed automatically and any wins will be credited to your account.

What are the Game Categories at Spin Casino?

Our entertainment categories are very easy to understand, and make it very easy to navigate our site. You can choose from 5-Reel and 3-Reel online slots, as well as Roulette, Blackjack, Video Poker, Jackpots, Live Casino, and other Games.

If you’re unsure what to play and are looking for a little inspiration, you can check the titles listed under the New and Recently Played categories.

Can I Play for Practice as Well as Real Money?

You can indeed play several of our most popular titles for practice, without placing any kind of wager, as well a for real money. Being able to play without making a deposit, and having nothing to lose, is a great opportunity to practice your strategy or simply get familiar with a new release. Playing like this also allows you to continue the fun, even after your budget is exhausted.

What Software is Used?

We use an industry-leading brand, Microgaming. Not only do they make your paying experiences incredible, they are also responsible for our smooth, user-friendly casino interface.

Is Mobile Gaming Possible?

Thanks to our state-of-the-art software, our games are fully compatible with all mobile devices and operating systems. Just as you can play perfectly on any desktop PC or Mac, so you can do the same in our mobile casino with any iPhone, iPad, Windows Phone, Android smartphone or tablet, or anything else you want to use.

What is the Average Payout Rate at the Casino?

Our average Return to Player Percentage, across all games, is 97%. For some titles, it climbs above 99%!

Bonuses and Promotions

Our special offers will boost your bankroll so that you can bet and win bigger, win more.

Can Anyone Claim the Welcome Bonus?

Yes, any new player can! As soon as you have followed the prompts to register as a member, you can make your first deposit. Once this has cleared from your bank the funds will appear in your account, and you can start using them immediately.

Do the Bonus and Promotion Offers Change?

We do change the deals that we offer on a regular basis, so it is always worth checking out our current promotions when you log in to play. For example, we promote different Games of the Week with extra points when you play them, and you don’t want to miss out on any of those.

What are Playthrough Requirements?

Also known as Wagering Requirements, these stipulate how many times you need to bet a bonus amount before you are allowed to cash it out. Check specific Playthrough Requirements in our Terms and Conditions section.

What are the Advantages of Joining the Loyalty Club?

Loyalty Club members get higher bonuses and exclusive offers, but the biggest benefit is that they earn Loyalty Points for every real-money wager that they place. These can be exchanged for playing credits when you accumulate enough of them. As you get more you will also be able to climb the tiers of the Loyalty Programme, unlocking better rewards as you go higher.

How Many Levels Does the Loyalty Club Have?

There are 6 levels to our Loyalty Programme. You will start off on Blue, before moving to Silver, Gold, Platinum, Black and finally Privé status.

Responsible Gambling

At Spin Casino we take responsible gambling very seriously, and do everything we can to support players in this regard.

Why is it Important to Gamble Responsibly?

Gambling should always be an enjoyable addition to your life, rather than a method of escaping its realities. If this starts to happen, or you are betting with funds that you can’t afford to lose, it’s time to take responsibility for your behaviour.

How Will Spin Casino Help Me to Gamble Responsibly?

Firstly, we make sure that all our players are over 18. Minors who are still learning about impulse control and money management should not be gambling at all, and we are committed to making sure that it doesn’t happen on our site.

Secondly, we offer plenty of tools to help you control your activities. These include deposit limits, AutoPlay controls, self-exclusion options, activity statements and reminders of how long you have been playing for.

Advice on Getting Help

Head to our section on responsible gambling, and we’ll point you in the direction of a self-assessment tool and show you where to get help if the results show you might have a problem. We’ve also got guidelines on supporting friends or family members who might be struggling to control their behaviour, and contact details for support groups and responsible gambling initiatives.