FAQs: Spin Casino Canada

Have questions? Our Spin Casino FAQ page tackles the most commonly asked of us. From troubleshooting to bonuses, loyalty, technicial issues and more, our online casino is ready to assist.

What is the casino’s minimum age requirement?

We strictly prohibit minors from engaging in real money gambling. To play at our online casino you must be at least 18 years old or meet the legal age requirement of your province in Canada, whichever is higher.

Must I download any software when I register?

No. Simply log into your casino account and play games straight from your browser on desktop or mobile. Alternatively, install the casino app on your Android or iOS mobile device for an even simpler connection.

I've relocated and must change my address. What do I do?

To update your address, log into your account and navigate to your Profile section. Click or tap on "My Account," then select "My Documents." Follow the instructions provided to update your address and upload any required documents.

I’ve forgotten my password and username. What must I do?

Simply click or tap the "Login" icon located at the top of any of our online casino pages. Then, select the "Forgot Password?" link. Follow the instructions provided based on whether you've forgotten your password, username, or both, to regain access to your account quickly.

How can I review my transaction history?

Simply open one of the games you played most recently. Look for the menu icon with three horizontal dots and click or tap on it. Your transaction history should be displayed at the top of the list.

What must I do to log into my account?

Simply click or tap on the “Login” button located at the top right-hand corner of the Spin Casino website. Enter your username and password in the provided fields, then click on “Login”.

What must I do to open an account?

It’s simple! Click on the “Sign Up” button onsite and follow the prompts. You'll be asked to provide personal details, preferred currency and language, and contact information. Choose a username and password that you can easily remember.

What bonuses are available at Spin Casino?

At Spin Casino, we provide an outstanding Welcome Bonus, personalised daily match offers, a rewarding loyalty programme based on your playtime, a promotion offering 10 daily spins with a chance to win a million, and more.

How do I get my daily deal?

Upon logging in, navigate to the “Promotions” section to locate your daily deal. Click or tap on the “Claim” button and proceed to make your qualifying deposit to get your match bonus credited.

What do wagering requirements entail?

Wagering requirements specify the minimum amount a player must bet before they can withdraw bonus winnings. These requirements apply only to bonus balances. For example, if you receive a $100 bonus with a 30x wagering requirement, you will need to wager $3,000 ($100 x 30) before you can withdraw any winnings associated with that bonus.

How do I fulfil the wagering requirements?

You must play games that are eligible and bet until you've reached the specified amount detailed in the bonus terms and conditions. Take note, different games contribute varying percentages towards fulfilling the requirements, with slots typically contributing 100%.

Is there a loyalty rewards programme?

Yes. You automatically qualify as soon as your account is registered, and your first deposit has been made.

How does the loyalty rewards programme work?

You can earn points, with every real money wager made on our casino games, which can in turn be exchanged for bonus credits. As you earn more points you will be moved up the various loyalty levels to unlock additional benefits.

What are the various loyalty levels?

Players start at Bronze level and can progress to Silver, Gold, Platinum, and Diamond. The highest level, Privé, is available by invitation only.

What must I do if my device freezes up while playing?

If your device freezes during gameplay, rest assured that your bet will automatically proceed, and any winnings will be credited to your balance. You can review your gaming history by launching the game and accessing the Game History check icon, typically found in the game menu or on the game screen.

Must I download software?

No, you don't need to download any software. Our games are available for instant play on mobile platforms, allowing you to enjoy the action directly through your browser on your tablet, smartphone, or PC.

What should I do if my game doesn’t load?

First, make sure you’re connected to the internet. If the game still doesn't load, log out of your account and then back in. Rest assured that our software records and awards any winnings after a bet has been placed. For further assistance, our dedicated customer support team is available 24/7 via the Help Centre.

How do I get hold of customer support?

If you haven't found your answer here, visit our Help Centre portal located in your casino account and use the live chat feature to speak with one of our friendly and professional support agents.

My game isn’t loading, what should I do?

If your game isn't loading, it might be due to a lost internet connection. Try log out of your account and then back in. Our expert customer support team is also available via live help to assist with any issues you may encounter.

If I forget my account info, what do I do?

Simply click/tap on the “Forgot Password?” link below your “Login” button and enter the email address used in the registration of your account. We will then send you instructions to reset your information so you can log back in and play.

How do I change my password?

Upon logging in, navigate to the “Change Password” tab in your account. Enter your new password and click or tap on the “Update Password” button to save the changes.

Why must I enable Geolocation when playing at Spin Casino?

Geolocation must be enabled to ensure that players are within the legal jurisdiction before they can access real money gaming services. It is a regulatory requirement and helps prevent unauthorised access.

Will I be asked to verify my account?

Yes, verifying your account is a standard practice to ensure the integrity and security of our platform. This includes verifying the player's identity and age to comply with regulatory standards.

Will verification documents be requested?

Yes, verification documents such as government-issued ID, proof of address, and payment method verification may be required as part of the account verification process.

What is 2-Step Verification?

Also known as Two-Factor Authentication, this provides an extra layer of security to your account. It requires a second form of authentication, such as a unique code (OTP) sent to your mobile device, in addition to your password.

What is done with the information I submit?

We handle your information with the utmost security and confidentiality, using it only for the purposes stated in our Privacy Policy. This may include account verification, processing transactions, and complying with legal and regulatory requirements.

What is a request for source of wealth?

In adherence to our Anti-Money Laundering (AML) compliance and following the latest Financial Action Task Force (FATF) recommendations, we may initiate a "source of wealth" request as part of our verification process. If such documentation (e.g., bank statements, payslips, inheritance details, or recently filed business accounts) is necessary, rest assured that our dedicated team will manage the process with utmost confidentiality and assist whenever possible.

My documents were not accepted. Why?

Documents may be rejected for various reasons, such as illegibility, expired documents, or failure to meet the specific requirements outlined in our verification guidelines. It's important to ensure that all documents submitted meet the specified criteria.

Why do you want documents from me?

Document requests are a standard part of Spin Casino’s compliance measures to uphold the highest standards of security, prevent fraudulent activity, and adhere to regulatory obligations.

What must I do to upload my documents?

To upload your documents, simply log into your account using your mobile device or desktop. Once logged in, select "My Documents” in your Profile section and follow the provided instructions to submit your documents. Ensuring that each upload does not exceed 10MB in file size.

What makes an online casino trustworthy?

It’s of paramount importance that our customers trust us at Spin Casino. That’s why we hold full licensing, adhere strictly to regulations, employ SSL encryption for security, offer trusted banking methods, and provide exceptional customer support via live chat.

What online casino is the safest when playing for real money?

At Spin Casino we prioritise your security. We do this by operating with full licensing, utilising the latest SSL encryption, employing robust security measures including anti-fraud software, and maintaining a dedicated customer support team. Our partnerships with leading financial brands ensure secure and efficient real money transactions.

How do I pick a safe online casino?

Always look for online casinos that are fully licensed, compliant with regulations, and use strong encryption technology. Player reviews and transparent security measures are also crucial factors to consider, such as those found at Spin Casino.

In Canada, what makes an online casino legal?

An online casino operating legally in Canada must be licensed and regulated by the appropriate provincial or territorial authority. Additionally, it should adhere to the country's gambling laws and regulations, including age restrictions and responsible gambling practices. It’s essential to verify the regulations and legalities surrounding any online casino in Canada. That’s why at Spin Casino, we function legally, observing Canadian regulations for a secure and trustworthy online casino environment.

How can I be sure of fair gameplay at Spin Casino?

At Spin Casino, fairness in games is enshrined through an industry-leading Random Number Generator (RNG) that results in completely impartial outcomes. With live casino games, we have professional dealers managing the game, as well as clear views of the table so you can keep track of all the action. Independent audits further uphold high player protection standards, and SSL encryption safeguards all personal details, ensuring a secure gaming experience.

Is Spin Casino fully licensed and regulated?

Yes. Spin Casino holds a licence from the Alderney Gambling Control Commission and is certified by independent testing agency, eCOGRA, for fair gameplay and responsible conduct.

Are the games at Spin Casino fair?

Yes. Here at Spin Casino we ensure fair gameplay and random outcomes through the use of Random Number Generator (RNG) software.

How old must you be to play at Spin Casino in Canada?

In Canada, the minimum age requirement is typically 18+, depending on the province.

Is responsible gaming supported at Spin Casino?

Yes, Spin Casino offers easy access to tools like self-tests, self-exclusion options, and deposits limits. More detailed information can be found on our Responsible Gaming page.

How secure is Spin Casino?

At Spin Casino, your safety is paramount. We ensure it through full licensing, strict regulatory compliance, and cutting-edge SSL encryption technology. Our security measures include manual interventions, automated anti-fraud software, and a dedicated support team committed to safeguarding both the casino and your account.

What popular game types are at Spin Casino?

At Spin Casino, our online slots in Canada continue to be a top choice. Plus, we have other popular offerings, like blackjack, baccarat, video poker and roulette, as well as live casino  and crash games.

What are the Wild and Scatter symbols?

Scatter symbols often pay out independently of paylines, typically requiring just two on the reels. They frequently trigger the Free Spins feature when three or more appear. Meanwhile, Wild symbols substitute for other symbols to help form winning combinations.

Paylines, how do they work?

Paylines are invisible lines across slot reels that determine winning outcomes. Their configurations vary per game, so consulting the paytable is recommended. Some slots utilise a Ways to Win system, where adjacent symbols from left to right can trigger payouts, diverging from traditional payline formats.

How do I make a deposit?

To make a deposit, log in and navigate to the Bank icon in your menu. Choose your preference among the available payment methods and follow the on-screen instructions to complete the transaction. The minimum deposit amount for all methods is $10, unless otherwise stated.

How long do withdrawals take?

Processing times for withdrawals vary according to your preferred payment method. Generally, web wallets take between 24 and 48 hours, while other methods may require 3 to 7 business days.

Why can’t I withdraw?

If you can’t withdraw, make sure that you have met all required wagering conditions, particularly for bonuses. Also, confirm that your withdrawal amount meets or exceeds the minimum threshold of $50 (or equivalent in your currency).

How much is the maximum amount I can withdraw?

There are no restrictions on the amount you can withdraw, provided that your withdrawal request meets or exceeds the minimum limit of $50.

What payment methods are most popular?

Among the most popular payment options at Spin Casino are credit and debit cards, as well as web wallets, direct bank transfer, and prepaid solutions.

Are your banking methods secure?

Yes. Spin Casino employs advanced SSL encryption technology and other measures to protect your details at all times.

Are winnings at online casinos taxable in Canada?

Generally, in Canada, winnings from gambling and casinos are not considered taxable income if gambling is done recreationally. Note that this exemption does not apply if gambling is your primary source of income.